Policy on Prices, Discounts and Refunds

All Inspiritive products and services have published prices. Each published price relates directly to the product or service to which it is attached. It is company policy to adhere to the published prices except where they are superseded by published special offers or published extensions of discounted price cut off dates.

Credit Card and Paypal Surcharge

There is a surcharge of 3% payable for all credit card and Paypal payments to offset fees charged by these institutions. Inspiritive recommends use of direct credit to Inspiritive's account to avoid the surcharge. Bank details are provided on invoices.

Terms for Accessing Published Discounts

For any course which is not VET FEE-HELP enabled and where there are date related prices (early birds), the lower price will cease to be available at close of business on the published cut off date. After close of business on the published cut off date the full price for that course will remain current and include late entries and payments made at the start of the course.

All early bird discounted fees will cease to be available one calendar month before commencement of the program to which the early bird fee relates.

No published discounted fee is available to any individual or organisation where monies are owing to Inspiritive by the applicant for any product or service obtained or contracted from Inspiritive.

Published discounted fees must be paid in full by close of business on the cut off date for that program. If any monies are outstanding after the cut off date the discounted fee offer is null and void and the full price becomes due.

Changes to Published Prices

Inspiritive reserves the right to change the prices of its products and services from time to time. Such changes will be published immediately and will not affect any bookings with paid deposits already received for a particular programme commencing on a specific date.

Where a booking has been made to attend a course on specific dates and the student defers commencement to a later date and the price range changes subsequently, the price range will be held at its previous level for that purchaser for a period not exceeding 3 months from the date of their original booking. Anyone deferring attendence to a course commencing more than 3 months after the date on which they booked originally will be liable for any increase in price range which has been published by Inspiritive for that program.

Discounts and Concessions

Discounted Prices-Groups Attending courses which are not VET FEE-HELP enabled.

It is the policy of Inspiritive not to give discounted prices other than discounts and special offers which are published from time to time by Inspiritive on Inspiritive's web site.

Where a fixed or variable discount is offered to participants introducing additional people to a course the discount commences with a minimum of three people including the original participant unless otherwise stated. The discounted rate for a group shall apply only to those courses where it is offered explicitly in the promotional material for that course and only if the following conditions 1, 2, and 3 are met:

1. A group shall consist of the participant and their additional members all being paid for at the time of the one booking by one credit transfer, money order, cheque or credit card. All group members' names, addresses, telephone numbers and email addresses shall be supplied at the time of the booking in one envelope, email or fax.

2. Any correspondence between Inspiritive and the group shall be conducted between Inspiritive and a nominated person at one address, that person being deemed responsible for disseminating information and joining instructions to the rest of the group.

3. The name and address for correspondence shall be the name and address used on the tax invoice and one tax invoice in the full amount paid by the group shall be supplied.

4. Any individual who applies to join a course where a group discount is published, other than as indicated in conditions 1, 2 and 3, including any individual who registers individually for a course and indicates that they are part of a group, will be entered into the records as an individual and charged at the rate current for individuals signing up on the date in question. The group rate, where it applies is only available as listed in conditions 1,2 and 3 above.

VET FEE-HELP

There are no discounts available to any student enrolling on any VET FEE-HELP enabled Nationally Recognised Training program offered by Inspiritive. This condition is imposed by DEEWR on organisations granted VET FEE-HELP enablement.

Concessions

All Inspiritive programs are full fee paying courses. There are no concessional rates available to anyone taking any Inspiritive program for the first time.

Any student of Inspiritive is invited to review any Inspiritive program which they have already completed subject to the following exceptions and conditions:

This offer applies to programs taught exclusively by Inspiritive trainers and is at the discretion of the trainer.

Seminars taught by guest experts are not included and will be available to all qualified interested persons on the published terms.

Repeating students let Inspiritive know of their intent to return with at least two weeks notice by email or telephone and

Undertake to attend at least one complete session or consecutive five day period and

Make a daily contribution of not less than $20.00 and not more than $100.00 and

Behave in a responsible manner towards the training environment and the requirements of the trainers and with awareness of the needs of current students.

There is no concessional rate or advanced standing entry to any Inspiritive program for any person except for holders of 21095VIC Course in Practitioner of NLP. These people only may apply for articulation into Part 2 of 21576VIC Graduate Certificate in Neuro-Linguistic Programming subject to evidence of currency in their competencies and satisfactory completion of the Part 1 written evaluation and evidence that they are familiar with "Whispering in the Wind" by Bostic and Grinder.

From 31st December 2009, currency will be established formally by reassessment at the final two days of any Part 1 and submission of the Grad Cert Part 1 written assessment. The assessment fee will be $750.00.

Refunds for Domestic Students enrolled in a VET course which is not VET FEE-HELP supported and for Overseas Students enrolled in all courses.

As a commercial provider, Inspiritive will have a well-publicised fee refund policy for domestic and other students. The conditions for granting refunds must be made clear to students at the time of formal application for enrolment. The fee refund process must be prompt, easily understood and readily accessible to students. The policy states that:

Inspiritive will refund all payments made by a student if the course is cancelled or course commencement is postponed by more than four (4) weeks, unless alternative arrangements suitable to the student are made.

Inspiritive reserves the right to charge a non-refundable deposit of $1000.00 to confirm acceptance of a place on any Inspiritive course or program of more than five days in duration and a non-refundable deposit of $500.00 to confirm acceptance of a place on any program of five days or less. The deposit will count towards the fees payable for the program.

Prior to commencement, a student will be required to give a minimum of four weeks notice in writing of withdrawal from a course to obtain a refund of all fees except $1000.00 in the case of programs of six days or longer or $500.00 in the case of programs of five days or less. The refund will be given within four (4) weeks of written notification by the student.

In the period of less than 4 weeks before commencement and after commencement, a student will be required to give eight weeks notice in writing of withdrawal from the course to obtain a refund of payments relating to the remainder of the course after expiry of the eight weeks notice. The refund will be given within four (4) weeks of written notification by the student.

Any students seeking refunds outside these parameters will be required to make a case for the existence of special circumstances in writing. The decision of the directors of Inspiritive is final, subject to the Policy on Grievances and consumers' rights under the law.

Refunds for Domestic Students enrolled in a VET course which is VET FEE-HELP enabled.

This section of the policy applies to all domestic students enrolled in a VET course which is VET FEE-HELP enabled.

Students may give written notice of their intention to withdraw from a unit of study without incurring a penalty at any time up to and including the census day for that unit.

Students who seek to withdraw from enrolled units of study after the census date for those units will have incurred a VET FEE-HELP debt for those units and or be liable for the tuition fees in full.

Students who withdraw in writing after the census date for units of study may apply in writing to have their VET FEE-HELP debt re-credited to them only if they can make a case for their inability to complete the units constituting special circumstances. This action must be commenced within 12 months of the date of withdrawl from the units in question. In the event that a refund is not found appropriate, the Student Grievance Procedure may be invoked.

Financial Standards

Inspiritive has a policy of keeping all students' monies from payments made in advance of a course or programme in a trust account which is separate from and unavailable to the main bank accounts. All students' monies will remain in the trust account until six weeks prior to any course or program for which payment in advance is obtained.

Updated 8.9.09 V6