Policy on Prices, Discounts and Refunds

All Inspiritive products and services have published prices. Each published price relates directly to the product or service to which it is attached. It is company policy to adhere to the published prices except where they are superseded by published special offers or published extensions of discounted price cut off dates.

For any course where there are date related prices (early birds), the lower price will cease to be available at close of business on the published cut off date. After close of business on the published cut off date the full price for that course will remain current and include late entries and payments made at the start of the course.

All early bird discounted fees will cease to be available one calendar month before commencement of the program to which the early bird fee relates.

No published discounted fee is available to any individual or organisation where monies are owing to Inspiritive by the applicant for any product or service obtained or contracted from Inspiritive.

Published discounted fees must be paid in full by close of business on the cut off date for that program. If any monies are outstanding after the cut off date the discounted fee offer is null and void and the full price becomes due.

Inspiritive reserves the right to change the prices of its products and services from time to time. Such changes will be published immediately and will not affect any bookings with paid deposits already received for a particular programme commencing on a specific date.

Where a booking has been made to attend a course on specific dates and the student defers commencement to a later date and the price range changes subsequently, the price range will be held at its previous level for that purchaser for a period not exceeding 12 months from the date of their original booking. Anyone deferring attendence to a course commencing more than 12 months after the date on which they booked originally will be liable for any increase in price range which has been published by Inspiritive for that program.

Discounts and Concessions

Discounted Prices-Groups

It is the policy of Inspiritive not to give discounted prices other than discounts and special offers which are published from time to time by Inspiritive on Inspiritive's web site.

Where a fixed or variable discount is offered to participants introducing additional people to a course the discount commences with a minimum of three people including the original participant unless otherwise stated. The discounted rate for a group shall apply only to those courses where it is offered explicitly in the promotional material for that course and only if the following conditions 1, 2, and 3 are met:

1. A group shall consist of the participant and their additional members all being paid for at the time of the one booking by one credit transfer, money order, cheque or credit card. All group members' names, addresses, telephone numbers and email addresses shall be supplied at the time of the booking in one envelope, email or fax.

2. Any correspondence between Inspiritive and the group shall be conducted between Inspiritive and a nominated person at one address, that person being deemed responsible for disseminating information and joining instructions to the rest of the group.

3. The name and address for correspondence shall be the name and address used on the tax invoice and one tax invoice in the full amount paid by the group shall be supplied.

4. Any individual who applies to join a course where a group discount is published, other than as indicated in conditions 1, 2 and 3, including any individual who registers individually for a course and indicates that they are part of a group, will be entered into the records as an individual and charged at the rate current for individuals signing up on the date in question. The group rate, where it applies is only available as listed in conditions 1,2 and 3 above.

5. There are no group discounts available for any Nationally Accredited Training program offered by Inspiritive.

Concessions

All Inspiritive programs are full fee paying courses. There are no concessional rates available to anyone taking any Inspiritive program for the first time.

Any student of Inspiritive is invited to review any Inspiritive program which they have already completed subject to the following exceptions and conditions:

This offer applies to programs taught exclusively by Inspiritive trainers.

Seminars taught by guest experts are not included and will be available to all qualified interested persons on the published terms.

They let Inspiritive know of their intent to return with at least two weeks notice and

Undertake to attend at least one complete session or consecutive five day period and

Make a daily contribution if asked of $10.00 or such other sum not exceeding $20.00 as shall be required to cover the minimum daily cost incurred by the presence of an extra person at the training and

Behave in a responsible manner towards the training environment and the requirements of the trainers and with awareness of the needs of current students.

There is no concessional rate or advanced standing entry to any Inspiritive program for any person except for holders of 21095VIC Course in Practitioner of NLP. These people only may apply for articulation into Part 2 of 21576VIC Graduate Certificate in Neuro-Linguistic Programming subject to evidence of currency in their competencies and satisfactory completion of the Part 1 written evaluation and evidence that they are familiar with "Whispering in the Wind" by Bostic and Grinder.

Refunds

As a commercial provider, Inspiritive will have a well-publicised fee refund policy for domestic and other students. The conditions for granting refunds must be made clear to students at the time of formal application for enrolment. The fee refund process must be prompt, easily understood and readily accessible to students. The policy states that:

Inspiritive will refund all payments made by a student if the course is cancelled or course commencement is postponed by more than four (4) weeks, unless alternative arrangements suitable to the student are made.

Prior to commencement, a student may be required to give a maximum of 10 weeks notice in writing of withdrawal from a course to obtain a full refund, minus an administration fee not exceeding $295.00. The refund will be given within four (4) weeks of written notification by the student.

Inspiritive reserves the right to charge a non-refundable deposit of $295.00 to confirm acceptance of a place on any Inspiritive course or program of more than four days in duration. The deposit will count towards the fees payable for the program.

In the period of less than 10 weeks before commencement and after commencement, a student may be required to give a maximum of 10 weeks notice in writing of withdrawal from the course to obtain a refund of payments relating to the remainder of the course after the 10 weeks notice. The refund will be given within four (4) weeks of written notification by the student.

Any other requests for refunds will be considered on their individual merit given that it is not Inspiritive's Policy to offer refunds outside the above parameters. The decision of the directors of Inspiritive is final, subject to the Policy on Grievances and consumers' rights under the law.

Financial Standards

Inspiritive has a policy of keeping all students' monies from payments made in advance of a course or programme in a trust account which is separate from and unavailable to the main bank accounts. All students' monies will remain in the trust account until six weeks prior to any course or programme for which payment in advance is obtained.