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Quality Indicators Policy and Procedure

  1. Policy

This policy & procedure supports the ASQA directive to collect and report data against the Quality Indicators (as currently found in the AQTF). Data Provision Requirement (DPR) 7 of the Data Provision Requirements 2012 requires ASQA RTOs to provide an annual summary report to ASQA against the quality indicators. The ASQA ‘General Direction – Quality Indicators' (Released 24/04/12) and the NSSC Website (Quality Indicators for RTO's) provide further guidance on these requirements.

This Policy and Procedure will ensure that Inspiritive Pty Ltd is able to meet these reporting requirements and also assist their continuous improvement processes to strengthen training and business performance. It is also able to assist the RTO be able to act in a responsive manner to all identified issues and areas of concerns.

  1. Procedure

2.1 Data Collection and Collation

Inspiritive Pty Ltd is committed to ensuring it is able to provide quality training and assessment services and will engage in seeking learner and employer feedback regularly.

The RTO will ensure that all students are actively encouraged to provide feedback on their experience in undertaking a course with Inspiritive Pty Ltd , and use the feedback to suggest improvements and identify areas of concern.

The following activities are undertaken to ensure that the Quality Indicators are being met and support the continuous improvement and quality process.

Learner Engagement

Inspiritive Pty Ltd must gain feedback from student's using the ‘Learner Questionnaire' available from the Department of Industry (http://industry.gov.au/skills/NationalStandards/Documents/AQTFLearnerQuestionnaire.pdf).

The ‘Learner Questionnaire' form is completed by all students upon completion of their course of study. The ‘Learner Engagement Questionnaire' will be provided to students at the completion of their studies. Student Administration will issue a copy of the survey to each student when issuing a Statement of Attainment or Qualification.

All completed and returned surveys will be reviewed by the CEO. The results of these surveys will be collated into reports with a summary of all responses. These reports are to be reviewed by management at the RTO Meetings.

At the completion of each calendar year the CEO is required to collate all data for the year using the ‘ASQA Quality Indicator Annual Summary' form.

A copy of all completed Learner Engagement surveys will be maintained for a period of 12 months as evidence of the data collection process.

Employer Satisfaction

Inspiritive Pty Ltd must gain feedback from employers using the ‘Employer Questionnaire' available from the Department of Industry (http://industry.gov.au/skills/NationalStandards/Documents/AQTFEmployerQuestionnaire.pdf).

The ‘Employer Questionnaire' form is completed by all employers once per year. At a set date each year (currently the 1st September) all employers currently engaged with Inspiritive Pty Ltd shall be sent the Employer Satisfaction Survey. These surveys will be collected and collated by the CEO.

All completed and returned surveys will be reviewed by the CEO. The results of these surveys will be collated into reports with a summary of all responses. These reports are to be reviewed by management at the RTO Meetings.

At the completion of each calendar year the CEO is required to collate all data for the year using the ‘ASQA Quality Indicator Annual Summary' form.

A copy of all completed Employer Engagement surveys will be maintained for a period of 12 months as evidence of the data collection process.

Competency Completion

Inspiritive Pty Ltd is required to provide ASQA details on the competency completion data. This data is to capture the number of enrolments and qualifications completed and units of competency awarded in the previous calendar year. This data from the previous calendar year includes:

  • The number of enrolments for each qualification code
  • The number of enrolments completed for each qualification code
  • The number of enrolments for each unit of competency
  • The number of units completed for each unit of competency

The Competency Completion Online System (CCOS) is required to be used to report this data and it is the responsibility of the CEO to enter the data as required.

This information will be used by Inspiritive Pty Ltd to gauge how well client needs are being met and to identify areas for improvement on training and assessment services. The results will be discussed and reviewed at the first RTO Meeting of each calendar year.

2.2 Reporting Quality Indicators Data

All data must be reported to ASQA by the 30th June of the following calendar year and the CEO will be responsible for this reporting process.

Data must be submitted using the required forms as listed on the ASQA website – Data Provision

The CEO must submit their quality indicator data reports in full to qidata@asqa.gov.au, by close of business on 30 June 2013.

A copy of all reports and e-mails shall be maintained in the ‘Quality Indicators Folder'.

 

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